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Use of the website  or its services by you, deems you to have accepted the Terms and Conditions listed below, including all its revisions, modifications or deletions while the website is operational and you are thus bound by the terms and conditions herein. Ubtan Story reserves the right to make changes to these terms & conditions from time to time without intimation. By using this website or any facility or service provided by this Website in any way; or merely browsing on the Website, you agree that you have read, understood and agreed to be bound by these Terms & Conditions and the website's Privacy Policy


All rights, including copyright, in this website are owned by Ubtan Story. Any use of this website or its contents including all images, copying or storing it in whole or part is prohibited without the permission of Ubtan Story.


If you have any queries about these terms & conditions or have any comments or complaints on or about our website, please email us at




The usage of this website and its services are not available to minors under the age of eighteen (18) or to any Users “incompetent to contract” within the meaning of the Indian Contract Act, 1872.  Notwithstanding the foregoing, if you are below the age of eighteen (18) years, you may avail the services provided by Ubtan Story through your legal guardian in accordance with the applicable laws. Those who choose to access this website from outside India are responsible for compliance with Indian local laws if and to the extent that local laws are applicable.


  1. ​Subject to compliance with the Terms and conditions, Ubtan Story grants you a non-exclusive, limited privilege to access and use this website and the services provided therein.

  2. You agree to use the Services, Website and the materials provided therein only for purposes that are permitted by: (a) the Terms of Use; and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.

  3. You agree to adhere to all limitations on dissemination, use and reproduction of any materials (such as the product catalogues, photographs and gallery) that you access on the Website.

  4. You agree to provide true, accurate, current and complete information about yourself as prompted by Ubtan Story’s registration form and otherwise.

  5. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Ubtan Story for re-delivery shall be claimed from you and you shall pay such cost.

  6. Ubtan Story reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Ubtan Story has the right in its sole discretion to reject the registration and debar you from using the Services of  and or other affiliated websites without prior notice whatsoever.

  7. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

  8. That before placing an order you shall check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale and invitation of offer included in the item's description.

  9. You are also under an obligation to use this Website for reasonable and lawful purposes only, and shall not indulge in any activity that is not envisaged through the Website.




Website Content


Ubtan Story owns the copyright to all the contents of this website, including images / photographs, styling of products, icons, text, description of products and their usage instructions, illustrations, designs, icons, photographs, written and other materials You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below). Ubtan Story will investigate occurrences that may involve any violations in this regard and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.


You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our contact us page to apply for permission to reproduce the content. 


While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. Moreover since all the products contain natural ingredients and are handmade, slight variations may occur in different batches of the same product.

External Material


You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. 

We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect. 

We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.




The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.




We take no responsibility for any loss or damage suffered as a result of our "order online" service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.


Changes to the Site Disclaimer


We reserve the right to change the Site Disclaimer from time to time. If this happens, we will notify you by posting the updated Site Disclaimer on the website. If you do not wish to be governed by the revised Site Disclaimer, please stop using the website. This site disclaimer is governed by the law of India, and you and we agree to use the Delhi jurisdiction if there is any dispute between us. If any part of this Site Disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.




Ubtan Story reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website. Access to this Website does not authorize anyone to use any name, logo or mark in any manner. All materials, including images, styling of products, text, illustrations, designs, icons, photographs, written and other materials that are part of this Website (collectively, the 'Contents') are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents of the Website. Ubtan Story will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.




You agree to provide correct and accurate credit/ debit card details to the approved payment gateway for availing Services on the Website. You shall not use the credit/ debit card which is not lawfully owned by you, i.e. in any transaction. You must use your own credit/ debit card. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/ debit card details. Ubtan Story expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card. Your payment card will be debited for your order on the day we send you the formal order confirmation. Ubtan Story shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of you/ cardholder having exceeded the preset limit mutually agreed by Ubtan Story with our acquiring bank from time to time.




A tentative delivery time will be given along with the formal order confirmation. The exact delivery date shall be provided as soon as your order is ready for dispatch.




Ubtan Story reserves the right, at our sole discretion, to limit the quantity/ value of the items purchased by you and such restrictions may be applicable to orders placed by the same account and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Ubtan Story reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.




There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reverted back in your card account. We will seek authorization on your card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/ willing to fulfill, and any associated shipping charges/ taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured/ charged. If however the same is charged to your card/ bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. Ubtan Story reserves the right to capture/ charge your card to the full or partially authorized amount for the concerned order.




If you wish to cancel or modify your order, please send an email to  While we will try to accommodate your request, we cannot guarantee cancellation or modification, once an order has been submitted.




We are shipping pan India. We are not shipping internationally at the moment.


Note: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.


Shipping & Handling Charges: We provide free shipping for all orders above Rs. 3,000/- within India.

The free shipping will not apply to bulk orders.


Time to Deliver: The time taken for delivery tends to vary according to the destination, however, we make our best efforts to ensure that the order is delivered within 5-7 working days within India. 


We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition.


For any customer assistance, you can write to us at





A refund shall be provided if you cancel any order within 24 hours of having placed the order. However, once the order has been shipped we will not be able to cancel or modify it. We offer returns and exchanges for orders damaged in transit or if you have received wrong item(s). All decisions to cancel an order, refund, return or exchanges are at the sole discretion of Ubtan Story.


Refunds shall not be provided if: 

  1. The products are returned in a used or damaged condition.

  2. Incorrect or out-dated delivery address. 

  3. After two failed delivery attempts by our respective courier agent.

  4. Package refused by recipient.

  5. Minor colour and texture variation. All products are handmade and use natural and fresh ingredients so there may be some variation from the photographs on our website in different batches.


For more information please refer to our Return Policy.





You are prohibited from violating or attempting to violate the security of this Website, including, without limitation,

  1. Accessing data not intended for you or logging onto a server or an account, which you are not authorized to access.

  2. Attempting to probe, scan or test the vulnerability of a system, network or breach security or authentication measures without proper authorization.

  3. Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the site, overloading, and "flooding," "spamming," "mailbombing" or "crashing."

  4. Sending unsolicited emails, including promotions and/or advertising of products or services.

  5. Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting Violations of system or network security may result in civil or criminal liability. Ubtan Story will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g., Microsoft Explorer, Google Chrome, Mozilla Firefox).





All products are handmade using fresh, natural and in most cases organic ingredients obtained from local Indian farmers so there may be some variations in the actual product received. The texture, appearance, colour and fragrance may vary depending on extreme weather conditions. This does not affect the quality and effectiveness of our products in any way. All our bars are hand pressed and made using fresh natural ingredients. There may therefore be variations in shape and colour from the images displayed on the website.


Packaging of the product may vary from the packaging of the product displayed on the website. All products are subject to availability. We reserve the right to limit the quantity of products we supply, supply only part of an order or to divide up orders. We will inform you if we are unable to fill your order. Prices on the website are subject to change without notice, and can vary from product to product, and from time to time, depending on the price of raw materials at the time of production.


Although our products look and smell good enough to eat, may we remind you that they are only for EXTERNAL USE.





All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered in connection with your use of this website will be and remain the property of Such disclosure, submission or offer of any comments shall constitute an exclusive irrevocable and perpetual assignment to all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments.


You agree and confirm that any comments submitted by you to the website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity. You further agree that no comments submitted by you to the website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam.


You grant  the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you further agree to keep indemnified  and its affiliates for all claims resulting from any comments submitted by you.  and its affiliates are not responsible nor assume any liability for any comments submitted by you or any third party.





Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third party products, services and/ or locations featured on this Website are in no way associated, linked or affiliated with Ubtan Story and you should not rely on the existence of such a connection or affiliation. Any trademarks/ names featured on this Website are owned by the respective trademark owners.





We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments’ of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.





Ubtan Story reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the site fraudulently. Ubtan Story reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these Terms & Conditions.





This User Agreement is effective unless and until terminated by either you or You may do so by (i) not accessing the Website; or (ii) closing your accounts for all of the Services that you use, where Ubtan Story has made this option available to You.


We may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website. Such termination will be without any liability to Our right to any Comments shall survive any termination of this User Agreement. Any such termination of this User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability against you that may have arisen under the User Agreement.





This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Delhi shall alone have exclusive jurisdiction in any proceedings arising out of this agreement.





Ubtan Story reserves the right at any time to modify the terms and conditions of this User Agreement without any prior notification to you. You can access the latest version of the User Agreement at any given time on In the event the modified User Agreement is not acceptable to you, you undertake to discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified User Agreement.





If any dispute arises between you and Ubtan Story during your use of the Site or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of this Agreement, and the Privacy Policy or the documents they incorporate by reference, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party identified by Ubtan Story. The place of arbitration shall be Delhi. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.





None of the provisions of this Agreement shall be deemed to constitute a partnership or agency between you and Ubtan Story and you shall have no authority to bind Ubtan Story in any manner whatsoever. If any clause of this Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the Agreement. This Agreement sets forth the entire understanding and agreement between you and us with respect to the subject matter hereof. At Ubtan Story’s sole discretion, it may transfer its rights and obligations (under this Agreement without your prior express consent). If you breach this Agreement, and the Privacy Policy or the documents they incorporate by reference and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the aforesaid. Notwithstanding any other provisions of this Agreement, or any general legal principles to the contrary, any provision of this Agreement that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this Agreement.





For any queries/ questions, please contact us at


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